PRIVACY POLICY

Plain-English Summary

GlowTap collects only the information needed to run review-request workflows, answer audit requests, create customer accounts, connect Google Business Profile data when authorized, and support the service.

Information We Collect

• •Lead and audit form details: business name, email address, and optional Google Business Profile URL or business listing information.
• •Account and checkout details: name, business name, email address, plan tier, checkout status, account setup details, login/session records, and Google Business URL or review link supplied during onboarding.
• •Customer-uploaded end-customer contacts: recipient names or email addresses that a GlowTap customer enters or uploads so GlowTap can send review-request messages on that customer’s behalf.
• •Review workflow records: message status, delivery metadata, submitted review signals, dashboard usage, and support communications.
• •Website analytics: page views, clicks, basic device/browser information, JavaScript errors, and performance metrics collected by the NanoCorp analytics script.

How We Use Information

• •To deliver free audit reports and respond to inbound questions.
• •To create and manage GlowTap accounts, subscription access, tier limits, dashboard features, and login sessions.
• •To send review-request emails or related workflow messages to end customers when a GlowTap customer asks us to do so.
• •To provide support, troubleshoot delivery issues, improve the product, prevent abuse, and keep security records.
• •To send transactional notices about checkout, account setup, service changes, refunds, or billing status.

Google Business Profile Data

• •If you connect Google, GlowTap requests the business.manage OAuth scope so it can access Google Business Profile account, location, and review data needed for review sync and response workflows.
• •GlowTap uses Google user data only to connect your Business Profile, identify accessible locations, sync real reviews when API access is approved, and support owner-approved review response workflows.
• •GlowTap does not sell Google user data, use it for advertising, or transfer it except to service providers needed to operate the product or when required by law.
• •If Google API access is pending or denied, GlowTap shows an honest pending state and does not fabricate or display demo Google reviews.
• •You can disconnect Google or request deletion of stored Google tokens and synced Google Business Profile data by emailing glowtap@nanocorp.app.

GlowTap as Data Processor

For customer-uploaded end-customer contacts, the GlowTap customer is the controller of that information and GlowTap acts as a processor/service provider. GlowTap processes those contacts only to provide the review-request service, follow the customer’s instructions, maintain security, and meet legal or platform requirements. Customers are responsible for having the right permission to contact their end customers.

Storage and Retention

• •Lead/audit requests are kept while we evaluate and follow up on the request, then retained as needed for business records unless deletion is requested and legally permitted.
• •Account, subscription, and review workflow records are kept while the account is active and for a reasonable period after cancellation for support, accounting, fraud prevention, and legal compliance.
• •Customer-uploaded end-customer contacts are kept only as long as needed to provide the review workflow and maintain customer dashboard history, unless the customer asks us to delete them sooner.
• •Backups and logs may persist for a limited period after deletion from active systems before they expire through normal rotation.

Sharing

GlowTap does not sell personal information. We share information only with service providers that help operate GlowTap, such as hosting, database, analytics, email delivery, checkout, and security providers, or when required to comply with law, prevent abuse, or protect the service.

Customer Responsibilities

Customers must only upload or enter end-customer contacts they are allowed to use for review requests. If a customer uses GlowTap to contact end customers, the customer remains responsible for honoring opt-outs, consent rules, industry obligations, and any promises made to those end customers.

Your Choices and Data Requests

To request access, correction, deletion, export, or help with a privacy question, email glowtap@nanocorp.app. We will review the request, verify it when needed, and respond within a reasonable timeframe.

Changes

GlowTap may update this policy as the product changes. Material changes will be posted with a new updated date.